We’re here to help.
Find an answer below, or write to us. The developer reads every message and usually replies within one business day.
support@mozkan.com
Common questions
Why aren’t my Word or PowerPoint files found?
Non-PDF documents need to be converted before they can be indexed. On Mac, install the free PDF Converter and PDF Search will use it automatically.
Indexing is slow. Is that normal?
Indexing reads every word, and runs OCR on images, once. A large library can take a while the first time; after that only new or changed files are processed. On a MacBook, keep it plugged in while indexing.
What are AI credits?
AI Chat on Mac uses credits for each answer. Credits come with the Pro subscription and in optional packs. Searching, OCR and everything else work without credits.
Is my document content uploaded?
No. Indexing and search run entirely on your device. When you use AI Chat, only the text needed to answer your question is sent to the AI model.
How do I restore my purchase?
Open the app’s upgrade screen and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy. Purchases are verified directly by Apple on your device.
How do I cancel a subscription?
Subscriptions are managed by Apple. On iPhone or iPad go to Settings → [your name] → Subscriptions; on Mac open the App Store, click your name, then Account Settings → Subscriptions. You can also use this link.
How do I request a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, and choose the purchase.
Reporting a problem?
Include your device model, OS version and app version (shown in the app’s Settings). A screenshot or screen recording helps a lot.